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Returns / Refund Policy

At YAO WANG SDN.BHD (1430608-T), we are committed to providing you with high-quality jewelry and exceptional customer service. Due to the nature of our products, we have a strict policy regarding refunds and returns. Please read the following information carefully.


Refunds
We only offer refunds in the following circumstances:


1. Product Defects: If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will assess the issue and provide you with a refund or replacement at our discretion.
2. Shipping Errors: If we mistakenly send you the wrong item, please notify us immediately. We will arrange for the correct item to be shipped to you at no additional cost.
Returns


We do not accept returns for reasons other than product defects or shipping errors. This includes but is not limited to:

- Change of Mind
- Incorrect Sizing
- Dissatisfaction with Product Appearance


Return Process
If you believe you are eligible for a refund or replacement due to a product defect or shipping error, please follow these steps:

Contact us at sales@yaowangmy.com within 7 days of receiving your order to report the issue.

Provide detailed information about the problem, including order number, product name, and description of the issue, along with supporting photographs if possible.

Our customer service team will review your request and provide further instructions on how to proceed.


Refund Processing
If your refund request is approved, refunds will be processed within 5-7 business days after we receive the returned item (if applicable). Refunds will be issued to the original payment method used for the purchase.


Return Shipping
If you are required to return a defective or incorrect item, we will provide you with a prepaid shipping label. Please ensure that the item is securely packaged to prevent further damage during transit.


Contact Us
If you have any questions or concerns about our Refund and Return Policy, please don't hesitate to contact us at sales@yaowangmy.com. Our dedicated customer service team is here to assist you.


Policy Updates
We reserve the right to update or modify our Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.


Thank you for choosing YAO WANG SDN.BHD (1430608-T). We appreciate your understanding and cooperation regarding our Refund and Return Policy.